Why does anyone go for a job? 1. call center helps to develop communication skills.call centers offers comprehensive training to prepare us for a challenging and rewarding career, ample opportunities for achievement and professional 2. you have to work quite hard to communicate your motivation levels with the employer. Remember, they are paid to interview people for a living, five days a week. You'll want the 'voice' of … Those questions are all part of the personal aspect of searching for a job. Your email address will not be published. Is it what you want? Always be prepared for any type of call center interview question. Required fields are marked *, Professional Services Call centers do not discriminate. But if you say you applied because talking to customers is your most favorite thing to do in the world, then expect a lot of follow-up questions. Business Consultants, Trainers and Professional Services Company. (Note: It’s not that I hated talking to irate customers when I was an agent, but I can’t say it’s the best part of the job either. Agent attrition is not only is it costly, it can damage team morale, effect productivity and impact your call center’s performance.Thus, it is essential that call center managers understand why agents quit their jobs, so they know how to prevent it from happening. Hence, applying for a call center job.”. Q23. So say it. Because employers want to meet dedicated and energetic individuals. ; If you're not signed in, enter a display name. And you are crazy about the online market. Always focus on the customer service part. I love the figuring out the solutions to complicated problems, but not specifically the talking to irate customers part.). It’s not the passion, it’s the salary. What is your relevancy? February 10th, 2017 Written by: Molly Masterson. Especially for the Philippines, it helps decreased the unemployment rate and contribute to the growth of our economy. Career AdviceAdmission HelpForeign ScholarshipsTax FilingSEO ServicesContent WritingCall Center Setup, Regional Office Islamabad – Office 5, Main Circle, Bharia Town, Rawalpindi, South Office – Office 12, Near Patel Hospital, Karachi, Why you want to Join Call Center? However, the business is where the customer is at. However, I believe the best way to learn about banking is through its customer service. Will you be happy to sign a bond? “Internet companies thrive on customer value. Open the Zoom desktop client. to manage stress successfully. Why are you interested in getting a job at a call center? Are you passionate about customer service? It’s a win, win, win for the employees, your company, and the clients. Irrespective of your education level. Why do you want to work at a call center is a common question that is asked during interviews. or Why do you want to join BPO? Or they can call for many other reasons. Define the interest level. Damn right it does! Why? Exact answer. I graduated as a nursing student and during our on-the-job training, I learned a lot about communication skills and how to deal with people. And I want to join your organization since it is the best online company in the area. to gather information and problem solve. Remember, you’re applying as a real employee, not as an OJT. A call centre is usually a fast paced and competitive environment to work in, where the call centre … Maybe you do. And interviewers know that taking responsibility is very important in any workplace. Why do you want to join BPO? This is an important question, both for you and the interviewer. I have a finance background. Are you looking to build a career? What stuff do we need to start this business. Both are wrong. Majority just come to get first time experience. And true, you have no experience, but it makes no sense to keep reminding the interviewer that. Copyright © 2020 PisoPinoy.com. Bellio explains that when hiring, many call centers look for candidates with the “ability to connect with the customer and drop in little comments that say, ‘Hey, I care about you as a person as much as I [care about] helping you because that’s my job.’” Of course, there’s more to the job than just communicating well with people. Here is the best answer. It indicates that you got her full attention and she can relate to what you’re saying. All texts are the intellectual property of this site. This figure makes people a key asset … It is because the motivation level of each and every candidate is inferred by the interviewers. Start with the company web site. Telephone Here are some great answers to this particular question. What is a call centre? Here’s the interviewer’s reaction: she look at him with an approving look on her eyes, smiled, then nodded in agreement. The same logic applies. But Sheina, I’ve read some articles saying that revealing money as your reason is a bad idea. if you are answering in an interview Then something like, coz, Call centre gives you hand on experience on the professional way of working, … “I always wanted to work in a bank. Is the job really right for you? If you need to recruit call center staff from outside your organization keep in mind a firm and efficient hiring process. Customer service what you want to learn. I also believe in producing the best quality of work as I understand that your company has to do the same for your clients. It gives the value. If one of the three isn’t performing well, then all three lose. The bank has its own call center. Never do a job for the money. In the modern job market, call centers are a significant employer. If you continue to use this site we will assume that you are happy with it. ; Sign in to Zoom then click Join. Because I want to join a company that continually measures, controls and seeks to improve the process of change necessary to introduce advanced technology that maintains a delighted customer experience in their products with second to none customer service which is affordable, effective and delivered in a timely manner Because is shows the interest. I’m not saying this isn’t possible, but honestly, I haven’t met someone who naturally loooves talking to customers. Besides, most, if not all, interviewers won’t buy this. Now you are applying for that particular job. Why do you want this job? Q29. And all the answers lead towards value. Give meaning and value to the question. With starting salaries typically… It can be from the following list: These are all valid answers. This is the time. Here is an example. Q26. You can become a successful call center supervisor. Many come for the experience. A good company web site covers everything from firm history to the mission statement to product lines to the latest awards and accomplishments. Also there is huge potential to increase skills. So forget about that. There’s just no other way to say it if you don’t want your interviewer to see you as a pretender. However, many get it wrong. But is it more than that? We all work for money. Maybe taking calls … Join a meeting using one of these methods: Click Join a Meeting if you want to join without signing in. Which one do you think –web or voice- suits your qualifications better? Everything else is secondary. you have another chance to highlight your skills and convince him/her that you’re a good fit for the job. Besides, when you say you’re helping your family pay for your siblings’ education, that’s taking responsibility. Q22. Why? A call center is a place that bridges the gap between the The trademarks, names and logos are the property of their respective companies. And you want to work in another industry. Now suppose it is not a bank. Be prepared. If you're signed in, change your name if you don't want your default name to appear. Working in a call centre is a great option for people who love interacting with, and helping, others. Your knowledge of call center practices and procedures and your experience will be determined with direct questions about your work history. Have you ever been in a conflict with your boss?’ Having a disagreement of opinion with your … Providing outstanding customer service is paramount for all companies — with 76% of consumers saying they view customer service as a “true test” of how a company values them, according to a 2015 Aspect report. And as always, nothing beats a good old preparation. And this is where every thing goes wrong. Here are the common answers applicants say: It sounds like you’re not yet ready for the job. Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. Name People Account for Around 70% of Operational Costs. Call Center Interview: What is Your Greatest Weakness? I want to work in a call center because I need to support my parents in sending my brothers and sisters to school. “What do you think a call center is like?” How to Answer It: Stay positive! There is a major bank. I have got good communication skills and You will want that reaction from your interviewer. Cut the crap and say what your real reason is. The people that answer phones and order thing for you. No shame in that. But that is not the right answer. Educating yourself about what is a call centre, how do call centres work, and what is it good for may be a good way to start.. Let’s begin. A call center is an office where a company's inbound calls are received or outbound calls are made. Hence applying for a call center job.”. She will never question that. This is the reason why I decided to apply . City Planning on learning how to become a customer service expert? Call Center Interview Answer 3: I’d like to work in a call center because I have the skills to match the ones needed for this job. Many students keep focusing on the salary or the communication skills side. “Why do you want to work in a call center?” This is one of the most common call center interview questions asked to call center virgins. So if you want to join a call centre to gain experience, go for a highly reputable call centre instead of going for high pay. And that is what I want to learn first. You need to know the answer to the basic question – Why do you want to join a call center? Irrespective of the company. ; Enter the meeting ID number and your display name.. I’ve heard one my co-applicants answered this. Individuals in these jobs spend their time dealing with various customer requests and questions or, in some cases, soliciting contact in order to sell products or services directly to customers. As a result, companies are looking to staff their customer service call centers with highly-detailed and … My eldest brother is already in first year college and my eldest sister is graduating high school this year. Others for the salary. Also, despite popular belief, some companies do pay reasonable salaries to their call handling staff. This is a good question HR asks during call center interview for first timers. However, I can assure you that when I’m paid to perform a task, I don’t do it just because of the salary. Call centers are always looking for supervisors. Q25. you don’t risk disappointing the interviewer because you don’t sound pretentious. Q28. If you’re planning to operate a call centre business, it must be very overwhelming just knowing where or how to start. any type of call center interview question, become a successful call center supervisor, How to Apply for Job in Dubai from Pakistan, 17 Advantages of being a call center agent, Service Leadership Training Excise, Taxation and Narcotics Department, Government of Pakistan, Shaukat Khanum Hospital Customer Service Training, Best Content Writing Services in Pakistan, Social Media Marketing Services for Small Business. Best Answer to the Interview Question. With good call centres, you can get way much more experience than a comparatively low reputable call centre with high pay. First, let’s take a look at the two of the most common answers applicants say. Salary is a known factor. However, the business is where the customer is at. As customers in every industry become more tech-savvy, the call center model has been evolving.More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. You can start out with many reasons. Indeed, it is the first job for fresh graduates. I hope this article helps you with your interview. Remember, we’re in the Philippines and those interviewers are Filipinos too. Best way to start a career. If you are not that comfortable leaving it just like that, then assure your interviewer that you are an exceptional employee and if you’re given the chance to work for them, the company will never regret hiring you. It never works out that way. Being honest about your monetary needs and also reassuring the interviewer that you are an excellent employee. Q24. 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Answer / dolma for an undergrad person like me the best option to work is in bpo as it gives us a great opportunity to grow in the industry if we r really smart n hard working.. and it gives cab facility which is really great advantage for an employer. 2.) Rea… Almost all people can apply as a call center agent, regardless of their gender, age, ethnicity or college degree. For a job that doesn’t require any formal qualifications, you can earn amazing money. I firmly believe in taking a collaborative approach to each project so when I saw a position … You speak decent English and you should be good to go. But let us dig deeper. It might seem like a generic question. Not to mention the irate ones. Because it sounds authentic and honest. For the most of us, and probably for ALL of us, it’s the money, right? Look into the company. If you haven’t thought about this question, you may end up in a job you don’t like or a job that does nothing for your career. The work often does not require specific prior experience or education, but there are some basic people skills that are necessary, or at least helpful, if you want to be a successful call center agent. You are applying to a local online shopping site company. I say, every rule has an exception. And also learn about the customers. Read the About Us page and spend some time in the Press Room, where you’ll usually find the latest press releases and media mentions. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. Your email address will not be published. Where do you see yourself three years from now? What attracts you towards a BPO? And that is what I … While working in a call center you get self confidence, you improve your communications skills,you learn how to deal with people and the most important thing is that you learn to work hard. They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. Working in a call centre can be a difficult job; however, with the current jobs market being extremely competitive, and with very few jobs to choose from, it can be a great way for you to gain some valuable work experience. Here we would reiterate that just do not focus on the call center job. The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. You need to be well prepared. You need to delve into the job market. This is a better way of phrasing it. For financial needs. This needs your real answer. The call centre industry has increased its presence and become extremely well established in the UK. Working in a call center means being the first point of contact for a customer getting in touch with a company. Call centers are increasingly popular in modern society, in which many companies have centralized customer service and support functions. _____---Best Answer would be-----I wanna join call center because It is a rapid growing industry. List some outbound call center services. It’s not the passion, it’s the salary. to work as part of a team. When these type of interview questions in bpo are asked, never talk about money in this field, rather try to talk about the opportunities, growth of the industry and improvement in communications skills. So if you’re going to give this answer, think twice my friends. You have to sell yourself in an interview. Best Answer to the Interview Question, on Why you want to Join Call Center? There are so many different answers one can give. to maintain an acceptable level of accuracy. And perhaps it is. It highlights the fact that you have no experience. The BPO industry pays higher rates compared to other jobs in the country. Email Here is another example. This may seem like an obvious approach, but you have to take the time to actually do it. Any job? Call centers employ many staff members in customer service, sales and support functions. When you go into your job interview, you can expect to answer the question, “Why do you want this job?” It may seem like an easy question, but even a common interview question can trip you up if you’re not ready, so you’ll want to prepare your answer ahead of time. But you need to start as an agent first. If you do not have a work experience, don’t panic, stay calm and say “I don’t have a first hand experience of working at a call center but this is what I know about them and I look forward to work for one.” Can you do a job that requires you to stay on the phone all day? And also how do you properly say that you want to apply for a position like that? You just finished a degree in general management. this industry. They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. However the question is how to master the interview question. Q27. Call center industry is booming. Why do you want it? Call Center Interview Question 3: Why do you want to work in a call center? Many things can trigger why you applied for a call center job. 1.) This is true all over the world. If you want it to be more challenging though, that answer isn’t all that bad. They specialize in online delivery of items. Below are the 9 most common reasons why call center agents quit their jobs: Call Center Job Hunting Tips for Beginners, How to Improve Your English Accent and Land a Call Center Job, How to Pass a Call Center Phone Interview: Complete Guide, Call Center Tips: How to Express Your Thoughts in English Painlessly. It works. And I want to join your organization since it is the best online company in the area. It makes sense. 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To start this business where do you want to learn about banking is its!, in which many companies have centralized customer service, sales and support functions of our economy Click a... Keep in mind a firm and efficient hiring process can relate to what you ’ re a good web. A living, five days a week your display name and contribute to the growth our! Mission statement to product lines to the latest awards and accomplishments are the common answers applicants say it... Compared to other jobs in the country do n't want your interviewer to see you a. Determined with direct questions about your monetary needs and also reassuring the interviewer that true! The same for your siblings ’ education, that answer isn ’ t performing well, then all three..