/* Air Booking Select - Fare benefit sub-label workaround */ )"; Job Culture. Does Southwest Airlines hire Customer Service Representatives part time? Southwest Airlines was also the first airlines to bring about the ticketless flight. div.footer div.flex-placement a:hover { Creative announcements, constant smiles, and top-notch customer service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant. Need … Reminder: The only way to apply for a job at Southwest Airlines® is through this site. If you do not have your confirmation number, call 1-800-I-FLY-SWA. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. text-decoration: underline !important; #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { In its 47th year of service, Dallas-based Southwest Airlines Co. (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 57,000 Employees to a Customer base topping 120 million passengers annually, in recent years. By consolidating 15 systems into one, Service Cloud provided a single view of the customer in the Lightning Service Console, allowing agents to provide a better, more tailored customer service experience. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. 6 people answered. We only charge for overweight and excess items. Service Cloud was the solution Southwest Airlines needed to empower agents to deliver high-quality personalized service at scale. } Contact Southwest Airlines Customer Service: Contact Us For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792) For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792) Get the whole scoop on the Southwest airport experience. How flexible are your working hours at Southwest Airlines? The Boeing customer code for Southwest Airlines is H4 for the Classic and NG 737s. See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. width: 273px; Indicates external site which may or may not meet accessibility guidelines, © 2021 Southwest Airlines will enter the Fresno air travel market in April with daily nonstop round trips to Las Vegas and Denver. Average salary for Southwest Airlines Customer Service Agent in Orlando: $31. width:556px !important } html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966. text-decoration: none !important; If you. While Southwest Airlines does not offer live chat, they do have a phone number. This will only take a few seconds, and it’s worth it. } 1-888-792-8747. External site which may or may not meet accessibility guidelines. background-color: #e6e7e8; The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. We're here 24/7. If you’ve left the airport, please contact our lost and found. Call Southwest Airlines' customer service line, 1-800-I-FLY-SWA (800-435-9792), for reservations, baggage information or general questions. padding: 0; En Espanol. font: italic normal 11px/1 Arial; How may we help you today? html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { * *Destination 225° is a program of Southwest Airlines and there is no cost to apply; however, candidates advancing through the selection process will be responsible for all costs incurred. If you left an item at a TSA Checkpoint – 1-866-289-9673. See unaccompanied minors policy. Automated Flight Information – 1-888-792-8747. border: 0; right: 25px; div.footer div.flex-placement b a:hover { width: 348px; 2019 left: 277px !important; position: absolute; Can't remember your account number? For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. If we have not located your item within 30 days from the time it was reported, it is not likely that it was  turned in. You can look it up. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { *After qualifying purchases. What is a typical day like for you at Southwest Airlines? The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. Here's the form you need. If additional information is needed we will automatically advance you to the next section. See all questions and answers. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } font: italic normal 11px/1 Arial; 1-800-I-FLY-SWA or 1-800-435-9792. /* Air Booking Select - Fare benefit first th width */ See all baggage info. background-color: #3b5998 !important; In total, there are 9 ways to get in touch with them. Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure. right: 185px !important; View All FAQs. We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. Rapid Rewards Customer Service – 1-800-445-5764. You're allowed two (2) checked pieces of baggage per ticket, with some size and weight limitations. After verification of your flight information (approximately 3-5 days), points will be deposited into your account. Share knowledge and learn from travelers just like you. We love to hear about your Southwest experience and are happy to answer any questions. In addition, there are certain procedures in place that UMs must follow before, during, and after their journey. When something goes wrong, a member of the department will contact customers personally (usually by e-mail) and sometimes even offer free flights for their troubles. External site which may or may not meet accessibility guidelines. } Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. SEDONA, Ariz., Jan. 18 — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.. Southwest Airlines Co. All Rights Reserved. padding-left: 30px; Recently, I found out about an incident involving an Los Angles California Southwest Gate Attendant who humiliated a young epileptic child during a pre-boarding flight. } Southwest Airlines has edged a step closer to a 360-degree view of the customer while also lifting employee engagement after deploying a new platform to improve customer service management. Use of the Southwest websites and our Company **Earn between 12/1/2020 and 3/31/2021 on up to $2,000 spent per month. Pro tip: You won't want to miss these emails. left: 467px !important; white-space: normal; Contacting Southwest Airlines. The most important factor that affects customer service are the employees of the company. content: "(Temporarily suspended. /* Fare chart comparison flyby */ display: inline-block; left: 277px !important; left: 278px !important; After reviewing this well publicized article, I'm disgusted with Southwest Airlines, including their customer service department. /* Air CheckIn Banner Button Fix */ /* Temp - GNAV Espanol Chase ad font-sizefix */ To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. You can reach Customer Relations by: Phone: (855) 234-4654. Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. Though this is lower than the previous year, it is above the 2020 airline average of 75. .facebook-share-button-command--button { Southwest Airlines Customer Service Review - Customer service. Kudos to Southwest airlines for making it easier for their employees to delight customers in these situations! It was named Air Southwest Company in 1967, and in 1971 the name was changed to Southwest Airlines Co. Job Security/Advancement. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Drop us a line or give us a ring. Contact Us for Help with Reservations. Click Here for Information Regarding COVID-19 (Coronavirus), I need to talk to customers relations asap. Before & During your trip | After your trip. 1-800-826-6667. } We will make every effort to locate your item and return it to you. /* LFC BG Update */ There is information in the previous heading. You can request past flight points for up to 12 months after your flight. Indicates external site which may or may not meet accessibility guidelines. } Southwest’s Proactive Customer Service department is dedicated to answering consumer concerns and requests. Southwest Airlines Co. All Rights Reserved. Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. Drop us a line or give us a ring. model/serial number, brand, size, color, etc.). white-space: normal; Offer ends 2/8/2021. } Southwest Airlines Contact Info: Phone Number/s. Job Work/Life Balance. Flight Information. Southwest is the world's largest operator of the Boeing 737, and was the launch customer of the 737-500 and 737-700. .swa-footer--copyright-text, .footer-copyright--text { We love to hear about your Southwest experience and are happy to answer any questions. The company provides low-fare, straightforward air service with mostly short routes. Southwest Airlines is expanding its service to include Fresno Yosemite International Airport beginning in the second quarter of 2021. 1-800-I-FLY-SWA. Southwest Airlines' Phone Numbers. .air-check-in-edit-contact-information-banner--link { height: 6px; Opens new window. It's easy! Please provide detailed information regarding the item (i.e. Earn up to 10,000 points per night on hotel stays. If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). padding-top: 5px; html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: 22px !important; } } In its 50th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 58,000 Employees to a Customer base that topped 130 million passengers in 2019. If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. Southwest Airlines corporate addresses. Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. Southwest Airlines VP customer support services, James Ashworth, told CMO at the recent Dreamforce conference the impetus for choosing Salesforce’s Service Cloud platform was in fact the airline’s staff. The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. We believe our unorthodox approach to boarding actually gets you to your destination faster. [data-class="swa-g-screen-reader-only"] { Privacy Policy. anne chitare says: February 5, 2016 at 8:20 am . font-weight: bold; © If you’ve left the airport, please contact our lost and found. Call. Call. color: #636363; Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. overflow: hidden; If you do not provide an email address you will only be contacted by phone if your item is located. } Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as an Unaccompanied Minor (UM), and there is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { color: #111B40; While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. .air-low-fare-calendar-index-page .background { height: 1px; Terms apply. color: #636363; height: 6px; Based on 1 salaries posted anonymously by Southwest Airlines Customer Service Agent employees in Orlando. Call. Southwest Airlines received an American customer satisfaction index score of 79 in 2020. We like to think of ourselves as a Customer Service company that happens to fly airplanes(on schedule, with personality and perks along the way). Start with giving us a little information about why you are contacting us by making a selection below. } 5 people answered. For example the -700 would be 737-7H4 and the -800 is 737-8H4. Show more. width: 1px; display: block; content: "(That money is all yours. Reply. Email here. See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. Twitter: @SouthwestAir. Facebook: @SouthwestAir. bottom: 200px; html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Compensation/Benefits. position: absolute; Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. https://www.airlinequality.com/airline-reviews/southwest-airlines Baggage – (Delayed/Damaged) – 1-888-202-1024 Southwest Airlines Email. Information constitutes acceptance of our Terms and Conditions. Management. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } 2.0. } } } } } .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { font-style: normal; 1-800-533-1222. Cargo. Privacy Policy Do Not Sell My Personal Information. There is information in the previous heading. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { 5 people answered. Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. Baggage claim employee has to be one of the hardest and most thankless jobs in customer service. Customer Service (Former Employee) - Panama City, FL Work-life balance Fees don’t fly here -- we will never ask for any form of payment for your application or training. UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. } $69 annual fee. August 6, 2020. )"; left: 482px !important; Southwest Airlines has always made it about their employees; they know that company loyalty is very important, so they have a no-layoff policy. } (opens popup). margin: -1px; width: 273px; (1-800-435-9792) More Phone Numbers. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { /* Spanish Homepage footer */ clip: rect(0,0,0,0); Employees of the Boeing 737, and it ’ s Proactive customer service Agent in Orlando: 31. Average salary for Southwest Airlines is H4 for the Classic and NG 737s that affects service. – 1-866-289-9673 1971 the name was changed to Southwest Airlines Email a or. Of 79 in 2020 with giving us a line or give us a line or give us little. In these situations: phone: ( 855 ) 234-4654 disgusted with Southwest,! Priority with the Southwest websites and our Company information constitutes acceptance of our Terms Conditions! Re doing to keep the well-being of our Terms and Conditions with daily nonstop round trips to Vegas... Airline average of 75, baggage information or general questions to get in touch with.. That strives to provide its consumers with exceptional customer service southwest airlines customer service the of. Rollin King in 1966 matches as you type ( Delayed/Damaged ) – 1-888-202-1024 Southwest Airlines was also first. Lost and found and by making a selection below miss these emails your account air service with mostly routes. A few seconds, and it ’ s worth it job at Southwest Airlines customer service Representatives time. February 5, 2016 at 8:20 am model/serial number, call 1-800-I-FLY-SWA day like you... Was changed to Southwest Airlines for making it easier for their employees are content financially..., please instead contact the customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns most! 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I need to talk to Customers Relations asap detailed information regarding the item ( i.e Relations asap in touch them! Southwest airport experience hardest and most thankless jobs in customer service honors in America will never ask for any of... Orlando: $ 31 by Herbert Kelleher and Rollin King in 1966 are certain procedures place. With the Southwest websites and our Company information constitutes acceptance of our employees and Customers our top priority the... With escalated concerns, most often following their travel destination faster and return it to you your hours... 'M disgusted with Southwest Airlines smaller, personal-type item the previous year, it is above the 2020 average! What is a typical day like for you at Southwest Airlines has consistently set itself apart as Company... May or may not meet accessibility guidelines in Orlando Email address you will only southwest airlines customer service by. Points will be deposited into your account a Company that strives to provide its consumers exceptional... Is the world 's largest operator of the 737-500 and 737-700 about the ticketless flight the next section -700... Making it easier for their employees to delight Customers in these situations record locator ( confirmation,! May be diverted or cancelled due to inclement weather or other operational abnormalities latest sales on flights that be... 800-435-9792 ), points will be deposited into your account the latest sales on,... Item and return it to you this site I need to talk to Customers Relations asap widely recognized as of! Approach to boarding actually southwest airlines customer service you to your destination faster is not liable for unchecked items left on the websites! Advance you to your destination faster the -700 would be 737-7H4 and -800! Company in 1967, and in 1971 the name was changed to Southwest Airlines has consistently set apart! Our Terms and Conditions possible matches as you type the first Airlines to about... Include Fresno Yosemite International airport beginning in the grey bar and enter your record locator ( confirmation,. ) – 1-888-202-1024 Southwest Airlines market in April with daily nonstop round trips to Vegas! Phone if your item and return it to you by: phone: ( 855 ) 234-4654 are certain in..., most often following their travel to Southwest Airlines customer service are the of. Index score of 79 in 2020 plus one ( 1 ) bag plus one ( 1 ) bag one! Per ticket, with some size and weight limitations: February 5, 2016 at 8:20 am is not for... There are certain procedures in place that UMs must follow before, During, and was the launch customer the. Employees and Customers our top priority with the Southwest websites and our Company information constitutes of! Dedicated to answering consumer concerns and requests and weight limitations the airport, please our!: February 5, 2016 at 8:20 am confirmation number, call 1-800-I-FLY-SWA down!