I have 2 more flights on them, at approx $50/each. If you definitely won't be able to fly this year, be calm because you won't lose your money. Waiting eight weeks and more for a LATAM refund DeRonck waited the eight weeks without seeing a refund from LATAM on his credit card. What safety measures are being taken to fight the spread of the coronavirus? Valid tickets are considered: Tickets that exceed these time limits are considered expired. *You can order this service at LATAM.com or calling our Contact Center. This system will check if your flight has been cancelled and allow you to process your refund or credit voucher. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. Depending on the conditions of your ticket, you can request the refund to obtain a Travel Voucher valid for a year to exchange it for tickets, purchase of luggage, among other services. But I went onto the LATAM website to exchange them for cash to my bank account and realized that my kids both need bank accounts to redeem their travel vouchers. Ein Travel Voucher kann zwei Gruppen von verschiedenen Status haben, wobei der erste angeben kann, ob er aktiviert ist oder nicht, und der zweite angibt, in welchem Teil des Überweisungsprozesses er sich befindet. GB. To request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. Select your country to change the site version, Design your own travel experience in Plan and Book, Get inspired and experience a whole new world, General terms and conditions for online purchases. From the date when Travel Voucher was issued, you have up to 6 months to redeem the associated amount for a bank transfer, for flights or for services purchased on LATAM.com, according to the shown compensation amount. D ue to the worldwide situation regarding Coronavirus (COVID-19), we’re taking all the appropriate measures to give you more flexibility. The airline adds that it protected the affected passengers by taking several measures. Involuntary refunds of tickets purchased with a Travel Voucher. OMG I just saw my full refund for my LATAM flights!!! Can I get a refund for a redeemed ticket via the site? Flight cancelled due to covid, latam refuse to issue a refund only offering travel vouchers. The travel agency wrote back and said that they can't process that refund. To make air travel safer, airlines and airports have instituted new health and safety protocols, such as face masks and temperature checks, and LATAM is no different. Please keep in mind that: Once we receive your request, we'll email you a Travel Voucher, valid until December 31st, 2021. Ein Travel Voucher ist ein Verrechnungsdokument, das im Falle von unvorhergesehenen Situationen ausgestellt werden kann. If you have decided to cancel your plans, then you may opt for a refund, but fare rules will apply. I received 4 travel vouchers from LATAM this morning, which is great. If you decide to voluntarily accept the voucher, you won’t be able to convert it to a refund if the airline ends up canceling your flight. The additional 10% on the travel voucher value cannot be exchanged for cash. Therefore, if you were flying with other people, each one of the passengers will have to fill out their own form. Sales. Passenger Protection Reservations & Ticketing Fares Ticket Modifications FOID or Name Correction Refunds Ancillary Products Groups EMD ADM Policy Train & Bus Service Codeshare. Weitere europäische Abflughäfen sind unter anderem Amsterdam, Madrid, Barcelona und London. The refund amount will be paid out to your original form of payment. Verifizierungserklärungen für das Einlösen von LATAM-Dienstleistungen oder Bargeldbeträgen In Kraft: Gibt an, dass der Travel Voucher innerhalb der … Therefore, you have up to December 31, 2021 to exchange it for flights. So far, the closest we’ve come is airlines offering a 10% bonus to incentivize travelers to accept vouchers, rather than demanding cash refunds. I called UA yesterday via the Korean language line ( good trick to avoid a 2 hour hold, use any language other than English or Spanish) got thru in 5 minutes. Â. … At LATAM we use our own and third-party cookies for analytic purposes and to show you targeted advertising based on your browsing habits. Please use our COVID 19 Refund Request and LIVE Status Check system on our Help page. I actually opted for refund instead of using the voucher for future travel and I am wondering if I did a mistake. Können Sie die Rückerstattung für das Flugticket, die Boardinggebühren und Zusatzdienstleistungen, die Sie mit Geld, LATAM Pass-Meilen oder -Punkten gekauft haben, beantragen. I will be given a full refund because there was a flight change associated with the itenary I was not charged any change fees. As they say, it pays to be patient. You only need to make the refund request in order to receive a Travel Voucher, which can be used up to December 31, 2021. Access "buy your ticket" and when you get to the "Passenger Information" step, select the option "I have a Travel Voucher and I want to use it for this purchase". If you want a refund for your flight, wait until just a few days before departure. Um diese zu beantragen, müssen Sie das Antragsformular für die Rückerstattung ausfüllen, wo Sie Ihren Reservierungscode und Ihre Ticketnummer eingeben müssen. Es gibt jedoch nur einen Abflughafen in Deutschland und dieser befindet sich in Frankfurt am Main. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. While it’s tempting to accept a future travel credit now, you only get one choice. Über die zugehörige Seite LATAM Travel kann sogar ein Hotel vor Ort gebucht werden. Some passengers willingly accepted vouchers, believing they were helping the airlines, but others claim they weren’t told they were entitled to cash refunds, or were issued with vouchers they … Photo: Getty Images Buy now, redeem later. I did get vouchers for them, but still applied for the refund, not expecting it to come through!!! If you definitely won't be able to fly this year, be calm because you won't lose your money. I had 4 routes (each route for 4 persons) booked within Peru and Chile for April 2020 and I have not managed to get any refund although LATAM keeps telling me via Twitter that I will get the refund. Therefore, LATAM says it shouldn’t make refunds to every single passenger. Rebooking: Yes, no rebooking fee, but price difference. I originally was given a voucher to use by November 2020. A Travel Voucher is a compensation document that may be given to you after certain contingencies. Wheelchair BSCT Special Meals Additional Seat (EXST / CBBG) PETC AVIH. Still can’t find what you’re looking for? The indicated amount can be retrieved via bank transfer, for flights or services, when purchasing at LATAM.com. First things first, LATAM is not charging no-show fees for flights scheduled for travel on or before March 31, 2020, so there’s time to think through your options. What LATAM is offering through its #TravelAgain vouchers is rather unique and something we’ve not yet seen with any other airline. LATAM Pass LATAM Travel LATAM Cargo. Share. Fare rules will not apply. LATAM also delivered travel vouchers or has even made some refunds. 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